Refund and Returns Policy

At Shopneev, your satisfaction is important to us. Since our products are shipped internationally, we follow a strict but fair return and refund policy to ensure transparency for both customers and sellers.

📦 Return Eligibility

We only accept returns for defective or damaged products.

To qualify for a refund, you must provide:

• A full, uncut video recording of the package
  
  — starting from before opening the box
  
  — showing the shipping label, full unboxing, and the defect clearly.
  

This helps us verify the issue and provide a quick resolution.

💰 Refund Details

If the product is confirmed to be defective:

• You will receive a 100% refund for the product price
  
• Shipping fees are non-refundable
  

⏱ Refund Processing

Once your video is reviewed and approved, refunds are processed to your original payment method. Processing time may vary depending on your bank or payment provider.

❗ Important Notes

• No refund is issued without a complete unboxing video.
  
• Returns for reasons like wrong size, dislike, or change of mind are not accepted.
  
• Damaged due to misuse or after use is not eligible.
  

📩 Need Help?

If you believe you received a defective product, please contact us within 48 hours of delivery with your unboxing video.