✅ Eligibility for Refunds
- Refunds are applicable only when the product is eligible for return or replacement, as specified on the product page.
- Items must be unused, in original packaging, and returned in the same condition as delivered.
- Certain categories, like perishables, personal care products, or customized items, may not be eligible for returns or refunds.
⚠️ Non-Refundable Items
- Products marked as “Non-Returnable” or “Final Sale”.
- Items damaged due to misuse, negligence, or not following care instructions.
🕐 Refund Process
- Initiate a Return/Refund: Raise a request via your account or contact our support team within the stipulated time.
- Product Pickup & Inspection: Our team will coordinate pickup and verify the product condition.
- Refund Approval: Once approved, refunds will be processed within 7-10 business days to the original payment method.
🔍 Disputes
- For any disputes regarding product quality, incomplete delivery, or incorrect items, contact our support within 48 hours of delivery.
- Our resolution team will investigate and respond promptly, ensuring fair handling in line with our policies.
📌 Important Notes
- Refunds and returns policies are clearly specified on each product page—please refer to them before purchasing.
- Shopneev reserves the right to reject returns or refunds if the product condition does not meet our return criteria.
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